TERMS & CONDITION
These terms and conditions apply to all bookings (reservations) made via The Hilltop website. All booking agreements are entered into with The Hilltop Gulmarg
Terms of payment
All bookings must be paid for in advance when the reservation is made. Payment must be made online via, Visa, MasterCard or Maestro.
Other credit cards are not accepted. There are no payment fees.
Terms of cancellation
If cancelled up to 21 days before date of arrival, no fee will be charged. If cancelled between 21-10 days before date of arrival, 50% of the total price of thereservation will be charged as retention. If cancelled less than 10 days or in case of no show- 100% of the total price of the reservation will be charged as retention.
Arrival and departure
The room/rooms is/are available from 3 pm on the day of arrival. Check-out is no later than 11 am on the day of departure. If check-out takes place later than 11 am on the day of departure, the customer will be charged for an additional night’s stay.
Liability for compensation
In cases of force mature or other extraordinary circumstances beyond HOTEL ’s control – including fire, water damage, strike/lockout, breakdown in telephony/data connections or other technical failures – The Hilltop is entitled to cancel bookings without prior warning and at no liability.
The Hilltop liability for compensation cannot, regardless of cause, exceed the total price of the booking, and any compensation will not cover indirect losses, such as loss of profits, transport and travel expenses. Similarly, The Hilltop is not liable for expenses relating to alternative accommodation. The Hilltop is not liable for lost or stolen property or luggage in the room or at the hotel in general, including in connection with the use of luggage rooms and/or luggage boxes.
Lost and found
Items that have been forgotten or left behind in the room or at the hotel will be kept for a maximum of three months after departure. It is possible to have objects forwarded to you for a shipping and handling fee plus any postage or transport costs. Items will only be forwarded against prepayment of the fee plus postage, and they cannot be sent COD.
It is not possible to reserve a parking space. Reserving a parking space in connection with a booking is considered a request that The Hilltop will do its best to fulfill. Parking is at the owner of the vehicle’s own account and risk. The Hilltop is not liable for vandalism or theft of or from parked vehicles.